Growth Strategies

Growth Strategies

Looking for strategies for growth at your small business? The Growth Strategy series provides advice on customer acquisition, product pricing, service pricing and customer relationships. Additional article topics include how to avoid startup burnout, annual planning, quarterly planning, tax strategy and more.

Early in my career, I created the customer support department for a software development firm that created hardware and software systems.  The running joke with the engineers was that computers were great until the users logged on. I felt...
Fifteen percent. That's enough for your business to be earning. Well, that's enough if you don't start really questioning the challenging issues. But I'm  getting ahead of myself. Let's start with this simple question: How much should my...
One thing that top firms have learned is that clients are the most powerful sources of new sales, innovation and continuous improvement ideas, and good customer service is the key to keeping them satisfied. "Why should I take...
Winter is coming. It might be time to start thinking about some fourth quarter financial planning prep activities in your business. The billion dollar boys and girls are already planning their budgets, and making last minute adjustments in their tax...
At my firm, we offer a full spectrum of "commercial excellence" sales consultant services, and we wind up helping clients determine what kind of pricing opportunity they have and then we wind up assisting them to implement pricing improvements....
Having written this feature for a year now, I thought I would reflect on a topic that may not be top of mind for business value improvement: happy employees. What impact does happiness have on a business? Isn't that...
It's not uncommon to have a conversation with an entrepreneurial business owner about the topic of "startup burnout" that goes something like the following: Q: So how's business? A: It's going well. We're growing and...
Aren't you glad you're not public? If you were, you would likely be stressing about your quarterly earnings release instead of thinking about how to grow your business. I spent a decade working for a public company about ten years...

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