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3 Customer Experience Equations – Math You’ll Actually Use
February 14, 2020 @ 11:30 am - 1:00 pm
Amid constantly rising customer expectations, companies must develop a Customer Experience Strategy that is Enabled by Innovation and Informed by Analytics to stay competitive in today’s customer experience industry.
Our speaker, Dave Cherry, will share 3 simple equations that are critical to success in the customer experience industry and show how to apply these equations to fuel growth in market share, revenue, and profits.
Dave Cherry, principal of Cherry Advisory, LLC, brings over 20 years of strategic consulting experience focused on strategy (digital, customer experience, innovation) and advanced analytics. He has worked with and for leading organizations such as L Brands, Polo Ralph Lauren, ascena retail group, Journeys, DSW, Disney, Alliance Data, Nationwide Insurance, AEP, Huntington Bank, Cardinal Health, OhioHealth, Deloitte Consulting, and Price Waterhouse.
Dave earned his BS in Economics from The Wharton School at the University of Pennsylvania, he serves on the International Institute of Analytics Expert Panel, and he also serves as an Advisory Board member for the Women in Analytics Conference and CbusRetail.
Event is free and includes a light lunch.
11:30am – Networking & lunch
12:00pm – Program begins
1:00pm – Networking resumes
Thank you to our sponsor Mmelo Boutique Confections.